SHIPPING POLICY – JELPAZN STORE

1. Order Processing

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

2. Shipping & Delivery Times

Estimated delivery times:

🇺🇸 United States: 5–8 business days

🌍 International Orders: 7–15 business days

Please note that delivery times are estimates and may vary depending on:

  • Shipping carrier operations

  • Weather conditions

  • Customs processing

  • Peak seasons and high shipping volumes

3. Shipping Costs

Shipping charges are calculated at checkout based on the destination and selected shipping method.

We may offer free shipping promotions on selected products or during special promotional periods.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can track your package at any time using the provided tracking number.

5. Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

JELPAZN Store is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by customers.

6. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to help locate your order and provide updates whenever possible.

7. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check around your property

  • Ask neighbors or household members

  • Contact the shipping carrier

  • Reach out to our customer support team

We will do our best to assist you in finding a solution.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos of the issue.

After review, we will offer an appropriate solution, which may include a replacement or refund.

9. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team.

We are committed to providing prompt and professional assistance.